FAQs

Product Information

Unstable connection
- Check for wear or aging in the device ports. - Check for nearby signal jammers/interferers. - Try connecting to a different device.

Wired connection: Only the right side has sound
- Check if the audio cable is fully plugged in. - Check if the left side also lacks sound in wireless mode. remark：If there is still no sound after these two checks, the headset is faulty.

Microphone volume is too low
- Check if the volume on the headset is set to maximum. - Check the volume slider on the host device. Note: Numbering repeated in source

Poor battery life
Battery life may vary depending on usage, lighting effects, and connection mode. We recommend fully charging the controller before use and reducing lighting effects if enabled. If you believe the battery is not performing normally, please contact us so we can assist you further.

Why can't the app connect to the device?
① Your phone's Wi-Fi may not be connected to your device's hotspot, or it may be connected to a different network. Disconnect your phone from the current network and manually connect to your device's Wi-Fi hotspot. If necessary, restart your device and try again. ② If you change the Wi-Fi name or password in the app, restart your device, ignore the previously connected Wi-Fi hotspot, and search for and connect to the Wi-Fi hotspot that appears after the name change.

Microphone not working
Check if the mic mute button is on. - Check if the headset is selected as the input/output device. - Toggle the "Listen to this device" setting off and then back on.

How to reset the headset?
In Bluetooth mode,long-press the microphone button for 5 seconds to clear pairing. remark：The headset will enter pairing mode and the indicator will flash red and blue 3 times.

Cannot use wirelessly with Xbox
- The headset cannot connect to Xbox via wireless. - It can only be connected via a wired audio cable.

No sound during wired Xbox connection
- Check if the volume knob on the headset is turned up. - Check the Xbox output device settings. - Check if controller accessories are being used.

Headset turns off automatically when wired
When using the audio cable, the headset remains in a "Power Off" state. remark：This "Power Off"state only applies to wireless mode; wired mode functions normally.

Connection keeps dropping
- Check for poor contact in the USB- C/A ports. - Keep the connection within the effective range (10M).

Cannot establish Bluetooth connection with
The PS5 is only compatible with USB-A or 3.5mm wired connections. remark：Bluetooth wireless connections are not supported.

The connection state cannot be maintained while playing games, resulting in disconnections.
If the controller disconnects during gameplay, it may be caused by wireless interference, USB connection stability, or pairing issues. Please try the following steps: 1、Re-pair the controller with the USB receiver. 2、Plug the receiver directly into a rear USB port on your computer instead of a USB hub. 3、Ensure the controller battery is fully charged. 4、Move the receiver closer to the controller and away from other wireless devices. 5、If possible, try switching between 2.4GHz wireless, Bluetooth, or wired connection to test stability. These steps usually resolve most connection issues. If the problem persists, please let us know your device model and connection method so we can assist you further.

Buttons unresponsive
Please try the following steps to resolve the issue: 1、Reconnect the controller by unplugging and reinserting the USB receiver, then power on the controller again. 2、Check if the controller buttons respond in your system settings (Game Controller properties). 3、Make sure your game supports controller input and controller support is enabled. 4、Try switching between wireless, Bluetooth, or wired connection to test if the issue persists. 5、Ensure the controller battery is fully charged. If the issue still occurs, please let us know which device and connection mode you are using so we can assist you further.

What should I do about joystick drift?
If the joystick is drifting (the character moves without touching the stick), it may be caused by calibration or minor signal interference. Please try the following steps: 1、Recalibrate the controller through your system's game controller settings. 2、Gently rotate the joystick in all directions several times and let it return to the center. 3、Try adjusting the joystick dead zone in the game settings. 4、Make sure the controller is fully charged and reconnect it. 5、If possible, test the controller using a wired connection to see if the issue persists. These steps usually resolve most joystick drift issues. If the problem continues, please let us know your device model and connection method so we can assist you further.

What should I do if there is Bluetooth latency?
Input delay may sometimes be caused by wireless interference or connection mode. For the best performance, we recommend using the 2.4GHz wireless receiver or a wired connection and plugging the receiver directly into the computer. This usually improves responsiveness during gameplay.

Incompatible Device
Compatibility may vary depending on the device or platform settings. Please ensure that the correct connection mode is selected and that the device supports external controllers. If you let us know the device model you are using, our support team will gladly help you find the best setup.

How can I adjust the LED lighting colors?
The RGB/single-color lighting is not adjustable. However, you can easily turn the lights on or off using the control button located on the cable.

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